Hoopers Bay Villas

Hoopers Bay Villas Exuma

 

Booking conditions

The following booking conditions together with the general information contained on this document form the basis of your contract with Hoopers Bay Villas, Exuma, Bahamas. Please read them carefully as they set out our respective rights and obligations.

In these booking conditions, “you” and “your” means all persons named on the booking. “We” and “us” means Hoopers Bay Villas.

All bookings are made subject to these booking conditions.

Number of persons


Only those persons whose name appears on the Booking may use the property. The number of persons (adults and children) must not exceed the number of sleeping places indicated on the website.

Arrivals

On arrival, you must present your credit card and a form of identification, such as your passport. An imprint will be taken of your credit card and any incidentals or services will be charged against your card. We will need to see identification of guests over the age of 18.

Damages

The cost of any damage or loss to the accommodation or to any items in and/or at the accommodation caused or any service charges incurred by you or any member of your party will be charged by us, to your credit card by the end of your stay. You are responsible for all loss and damage caused during your Stay.

Cancellation Policy

A binding contract between us comes into existence once the cottage is booked and paid for in full. If cancelled up to 60 days before your date of arrival, one night stay will be charged. If cancelled later or in case of a no-show, the total price of the reservation will be charged. There will be no refund.

Insurance

It is strongly recommended that you take out adequate travel insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.

We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

Very rarely, we may be forced by “force majeure” to change or terminate your stay after departure but before your scheduled end of your time away. This is extremely unlikely, but if this situation does occur we regret that we will not be able to make any refunds, pay you any compensation or meet any cost or expenses you incur as a result.

Force Majeure

We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer a damage or loss as a result of “force majeure”. “Force majeure” means any event which we or the supplier service(s) in question could not, even with all due care, foresee or avoid. Such events may include war, or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Our Liability to you

We promise to provide your accommodation with reasonable skill and care. We do not accept responsibility of any death, personal injury, failure or deficiency of your accommodation arrangements is not caused by any fault of ours. When we talk about “fault” above, this means failure by ourselves to use responsible skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not being used, if you wish to make a claim.

We will not be responsible for any injury, illness, death, loss (for example, loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:

  1. The fault of the person(s) affected or any member(s) of their party or
  2. The fault of a third party not connected with the provision of your accommodation by us which we could not have predicted or avoided or
  3. An event or circumstance which could not have predicted or avoided even after taking all reasonable care.


In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breech of our contract or other fault of ourselves or any losses, expenses, costs or other sum you have suffered relate to any business.

Please note, we cannot accept responsibility for any services that do not form any part of our contract. This includes, for example, any additional services or facilities any other supplier agrees to provide for you.

Complaints and problems

In the unlikely event that you or any member of the Renter’s Party has any reason to complain or experiences any problems with the Stay whilst away, you must immediately inform us. Any verbal notification must be put in writing and given to us as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it.

 
Behavior

You agree (and you agree to ensure that each member of your party) will show due consideration for other people (including, without limitation our representatives, cleaning staff, gardeners and other staff) who may come into the Property during your Stay.  If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of the your Party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the Property or to any fixtures, fittings, furniture, furnishings, appliances and other contents of the Owner and the like at or in the Property, or in any way damage the reputation and/or goodwill or good standing of the Owner you agree that we may, without prior notice, require the person(s) concerned to leave the Property at once. In this situation, you will (or will procure that) such person(s) then leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred. You agree to procure that your Party leaves the Property in good condition at the end of the Stay. The use of illegal drugs on the Property is prohibited, all incidents be reported to the police.

 
Governing law

This Booking Contract and all disputes shall be governed by the laws of The Commonwealth of the Bahamas.